组织内社交资本与员工韧性——来自企业组织内部通信的证据

当代财经 ›› 2025, Vol. 0 ›› Issue (2): 70-83.

组织内社交资本与员工韧性——来自企业组织内部通信的证据

李青原¹, 李厚渊¹, 陈昶宜², 柯滨³

1.武汉大学经济与管理学院,湖北武汉 430072;
2.上海财经大学会计学院,上海 200433;
3.新加坡国立大学商学院,新加坡 119077

收稿日期:2024-10-09 修回日期:2025-01-05 发布日期:2025-02-12
通讯作者: 李厚渊,武汉大学博士研究生,主要从事会计信息研究,联系方式2021101050065@whu.edu.cn。
作者简介:李青原,武汉大学教授,博士生导师,管理学博士,主要从事会计信息研究;陈昶宜,上海财经大学助理教授,管理学博士,主要从事社交网络分析和企业数字化转型研究;柯滨,新加坡国立大学教授,博士生导师,管理学博士,主要从事会计信息与公司治理研究。
基金资助:
国家自然科学基金重点项目“环境治理目标下的公司财务、会计和审计行为研究”（72332003）

Intra-Organizational Social Capital and Employee Resilience: Evidences from Intra-Organizational Communication in Businesses

Li Qing-yuan¹, Li Hou-yuan¹, Chen Chang-yi², Ke Bin³

1. Wuhan University, Wuhan 430072, China;
2. Shanghai University of Finance and Economics, Shanghai 200433, China;
3. National University of Singapore, Singapore 119077

Received:2024-10-09 Revised:2025-01-05 Published:2025-02-12

摘要/Abstract

摘要： 新型冠状病毒感染疫情导致的社区封锁和居家办公对组织和员工产生了重大影响。由于韧性在抵御风险与化解危机方面发挥着关键作用,韧性相关的研究受到了学术界与业界的高度重视。基于一家上市公司2017年至2021年的内部通信数据,分析评估在新型冠状病毒感染疫情期间组织内部社交资本对员工韧性的影响,研究发现,社交资本通过帮助员工进行知识共享和寻求组织支持对员工韧性产生了积极的影响,这一影响在工作岗位、经验、性别和婚姻状况等不同因素下存在异质性。进一步研究发现,员工通信行为与员工受到的组织支持密切相关,如果员工更多地向他人倾诉或是有更强的情感表达能力,就能得到更多的关注和支持,在应对逆境时也有更好的表现。因此,公司可以根据这些策略来改善工作环境,建立企业韧性文化,同时提供支持和资源,鼓励员工适应变化和挑战,以助力中国经济高质量发展。

关键词: 社交资本, 员工韧性, 组织内部通信

Abstract: The community lockdown and home office caused by COVID-19 have had a significant impact on organizations and employees. As resilience plays a key role in resisting risks and resolving crises, research on resilience has received great attention from academia and industry. Based on the internal communication data of a listed company from 2017 to 2021, this study analyzes and evaluates the impact of intra-organizational social capital on employee resilience during the COVID-19 pandemic. The findings show that social capital has a positive impact on employee resilience by helping employees share knowledge and seek organizational support. This impact varies across different factors such as job position, experience, gender, and marital status. Further research reveals that employee communication behavior is also closely related to organizational support they received. If employees talk more to others or have stronger emotional expression skills, they can attract more attention and support, and achieve better performance in dealing with adversity. Therefore, companies can use these strategies to improve the working environment, build a culture of corporate resilience, provide support and resources, and encourage employees to adapt to changes and challenges, so as to help the Chinese economy achieve high quality development.

Key words: social capital, employee resilience, intra-organizational communication

中图分类号:

F230

李青原, 李厚渊, 陈昶宜, 柯滨. 组织内社交资本与员工韧性——来自企业组织内部通信的证据[J]. 当代财经, 2025, 0(2): 70-83.

Li Qing-yuan, Li Hou-yuan, Chen Chang-yi, Ke Bin. Intra-Organizational Social Capital and Employee Resilience: Evidences from Intra-Organizational Communication in Businesses[J]. Contemporary Finance & Economics, 2025, 0(2): 70-83.

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