当代财经 ›› 2020, Vol. 0 ›› Issue (9): 76-89.

• 企业管理 • 上一篇    下一篇

新产品试用对消费者冲动性消费的影响——基于心理所有权和心理内疚感的双中介模型

刘建新1,2, 范秀成2   

  1. 1.西南大学 经济管理学院,重庆 400715;
    2.复旦大学 管理学院,上海 200433
  • 收稿日期:2020-04-16 修回日期:2020-06-20 出版日期:2020-09-15 发布日期:2020-12-10
  • 通讯作者: 范秀成,复旦大学教授,博士生导师,博士,主要从事服务营销研究,联系方式:xcfan@fudan.edu.cn
  • 作者简介:刘建新,西南大学副教授,复旦大学在站博士后,博士,主要从事消费者行为学研究。
  • 基金资助:
    国家自然科学基金重点项目“转型升级背景下消费者幸福感形成机理与提升策略研究——基于享乐论与实现论平衡视角”(71832002);重庆市人文社会科学基金一般项目“重庆市共享经济发展模式下消费者协同消费行为研究”(2018YBGL067);西南大学中央高校基本科研业务费专项重点项目“我国社会主要矛盾变化背景下消费者的稀缺反应研究”(SWU1909309)

The Influence of New Product Trial on Consumers' Impulse Purchases: Based on the Dual Mediator Model of Psychological Ownership and Psychological Feeling of Guilt

LIU Jian-xin1,2, FAN Xiu-cheng2   

  1. 1. Southwest University, Chongqing 400715;
    2. Fudan University, Shanghai 200433, China
  • Received:2020-04-16 Revised:2020-06-20 Online:2020-09-15 Published:2020-12-10

摘要: 随着新产品的不断涌现和零售竞争的日益加剧,通过试用以促进新产品销售的方式正在广为应用。遗憾的是,关于新产品试用的影响机制和促销效果尚未得到有效的关注和研究,尤其是对消费者冲动性购买的影响研究严重不足。研究发现,当消费者试用新产品后,一方面会基于熟悉感产生心理所有权,从而促进消费者产生冲动性购买;另一方面会基于互惠性产生心理内疚感,促使其产生冲动性购买。通过两个实验,研究发现:新产品试用会促进消费者对新产品的冲动性购买,且探索性试用相较于验证性试用更容易让消费者产生冲动性购买;新产品试用对消费者冲动性购买的影响受到心理所有权与心理内疚感的共同中介作用;自我建构对心理所有权与心理内疚感的共同中介效应产生调节作用。这些结论不仅有助于完善新产品试用理论,而且有助于促进相关管理实践的发展。

关键词: 新产品试用, 心理所有权, 心理内疚感, 自我建构, 冲动性购买

Abstract: With constant emergence of new products and increasing intensification of retail competition, the way of promoting new product sales by trial has been widely applied. Unfortunately, not much effective attention and researches have been drawn to the impact mechanism and promotion effect of new product trail, especially the study of the impacts on consumers' impulse purchases is seriously insufficient. The findings of this study show that when consumers try the new products, on the one hand, the trial will urge the consumers to purchase on impulse through psychological ownership of the tried new products on the basis of familiarity, on the other hand, a psychological feeling of guilt may be produced on the basis of reciprocity, which may also result in the impulse purchases. The findings of two experiments show that new product trial will facilitate consumers' impulse purchases on new products, and the exploratory new product trial can drive the consumers to buy the new products on impulse more easily than the confirmatory new product trial. The impact of new product trial on consumers' impulse purchases is subjected to the joint intermediation of psychological ownership and psychological feeling of guilt. The joint intermediation of self-construal on psychological ownership and psychological feeling of guilt will produce a moderating effect. These conclusions are conductive not only to the improvement of the theory of new product trial, but also to the promotion of development of the related management practices

Key words: new product trial, psychological ownership, psychological feeling of guilt, self-construal, impulse purchase

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