The Cross-Level Impact of Workplace Exclusion on Work-Family Conflicts: An Empirical Study of China's Hotel Industry

Abstract

Abstract: As an important source of stress, workplace exclusion may have an impact on employees' family fields, researches in this area are relatively scarce, and the cross-level researches are even rarer. Based on the resource conservation theory, this paper tries to explore the impact of team-level workplace exclusion on individual-level work-family conflicts. Through a questionnaire survey of 229 front-line service personnel from 67 work teams in 13 hotels at three points of time, an analysis is done. The results show that team-level workplace exclusion can have a significant positive impact on employees' work-family conflicts, that workplace exclusion can lead to work-family conflicts through giving rise to emotional exhaustion of employees, and that employees' unfavorable interpersonal sensitivity plays a significant moderating role in the relationship between workplace exclusion and employees' emotional exhaustion, namely, as for the employees with unfavorable interpersonal sensitivity, workplace exclusion has a stronger stimulation effect on employees' emotional exhaustion.

Key words: workplace exclusion, work-family conflicts, emotional exhaustion, resource conservation theory

CLC Number:

F272.92

DONG Xia, CHEN Rui, MA Jian-feng. The Cross-Level Impact of Workplace Exclusion on Work-Family Conflicts: An Empirical Study of China's Hotel Industry[J]. Contemporary Finance & Economics, 2020, 0(6): 79-89.

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