舒放. 我国公共服务质量改进的理论框架与实施策略——《公共服务质量管理——理论、方法与应用》评介[J]. 当代财经, 2019, 0(08): 1877-.
SHU Fan. Theoretical Framework and Implementation Strategy for the Improvement of China’s Public Service Quality: Review of Public Service Quality Management: Theory, Method and Application[J]. Contemporary Finance & Economics, 2019, 0(08): 1877-.