百货商店服务体系关键要素的构成研究——基于广州市百货商店的实证分析
胡矗明
A Study of the Key Elements Composition of Service System of Department Stores: An Empirical Analysis of the Department Stores in Guangzhou City
HU Chu-ming
江西财经大学学报 . 2012, (01): 692 .