Abstract: The community lockdown and home office caused by COVID-19 have had a significant impact on organizations and employees. As resilience plays a key role in resisting risks and resolving crises, research on resilience has received great attention from academia and industry. Based on the internal communication data of a listed company from 2017 to 2021, this study analyzes and evaluates the impact of intra-organizational social capital on employee resilience during the COVID-19 pandemic. The findings show that social capital has a positive impact on employee resilience by helping employees share knowledge and seek organizational support. This impact varies across different factors such as job position, experience, gender, and marital status. Further research reveals that employee communication behavior is also closely related to organizational support they received. If employees talk more to others or have stronger emotional expression skills, they can attract more attention and support, and achieve better performance in dealing with adversity. Therefore, companies can use these strategies to improve the working environment, build a culture of corporate resilience, provide support and resources, and encourage employees to adapt to changes and challenges, so as to help the Chinese economy achieve high quality development.

Key words: social capital, employee resilience, intra-organizational communication