How the Workplace Negative Gossip Affecting Employees’ Job-Related Happiness: Based on the Cognitive-Affective System Theory

Abstract

Abstract: By constructing a moderated dual mediator model and from the perspective of the cognitive-affective system theory, this paper explores the dual effect mechanism of workplace negative gossip on employees’ job-related happiness. Based on the data of 325 front-line employees working in the service industry, the results of the analysis show that workplace negative gossip has a negative effect on employees’ job-related happiness. Organizational identity and emotional exhaustion can mediate the relationship between workplace negative gossip and job-related happiness. Self-efficacy can not only adjust the effects of organizational identity and emotional exhaustion on job-related happiness, but also adjust the indirect effect of workplace negative gossip on job-related happiness through organizational identity and emotional exhaustion. These findings can help to extend the understanding of the effect and mechanism of workplace negative gossip, and provide practical implications for the related management practice.

Key words: workplace negative gossip, organizational identification, emotional exhaustion, self-efficacy, job-related happiness

CLC Number:

F272.92

LI Peng-bo. How the Workplace Negative Gossip Affecting Employees’ Job-Related Happiness: Based on the Cognitive-Affective System Theory[J]. Contemporary Finance & Economics, 2022, 0(8): 76-87.

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