观察到的主管不文明行为对员工不文明行为的影响——基于社会认知理论

当代财经 ›› 2021, Vol. 0 ›› Issue (10): 92-102.

观察到的主管不文明行为对员工不文明行为的影响——基于社会认知理论

占小军^a, 熊天任^b

江西财经大学 a.产业集群与企业发展研究中心; b.工商管理学院,江西南昌 330013

收稿日期:2021-05-07 修回日期:2021-07-28 出版日期:2021-10-15 发布日期:2021-10-14
通讯作者: 熊天任,江西财经大学博士研究生,主要从事人力资源管理研究,联系方式xtr1997@126.com。
作者简介:占小军,江西财经大学教授,博士,主要从事组织行为与人力资源管理研究。
基金资助:
教育部人文社会科学研究规划基金项目“基于旁观者视角的职场不文明行为双刃剑效应：情绪与认知的双路径研究”（21YJA630112）; 江西省高校人文社会科学研究项目“企业社会责任对顾客不文明行为影响双路径机制研究”（GL19113）

The Influence of the Observed Managers' Uncivilized Behaviors on the Employees' Uncivilized Behaviors: Based on the Social Cognition Theory

ZHAN Xiao-jun, XIONG Tian-ren

Jiangxi University of Finance and Economics, Nanchang 330013, China

Received:2021-05-07 Revised:2021-07-28 Online:2021-10-15 Published:2021-10-14

摘要/Abstract

摘要： 基于社会认知理论,明晰观察到的主管不文明行为对旁观者工作场所不文明行为的作用机制及边界条件。通过分析三阶段收集的363对员工-主管数据发现,观察到的主管不文明行为与旁观者的工作场所不文明行为正相关;道德推脱在其中起中介作用;心理特权在观察到的主管不文明行为与道德推脱的直接效应中、观察到的主管不文明行为通过道德推脱对旁观者工作场所不文明行为的间接效应中均起到调节作用。这表明主管不文明行为在影响旁观者的过程中,员工心理认知起着重要作用。

关键词: 观察到的主管不文明行为, 道德推脱, 心理特权, 工作场所不文明行为

Abstract: Based on the social cognitive theory, this study explores the functioning mechanism and fringe conditions of managers' uncivilized behaviors clearly observed on the uncivilized behaviors of the bystanders at workplace. Through the analysis of 363 supervisor-employee paired data collected at three stages, it is found that there is a significant positive correlation between observed managers' uncivilized behaviors and bystanders' uncivilized behaviors at workplace, that moral disengagement plays a mediating role in the relationship, and that psychological privilege is playing a moderating role both in the direct effects of the observed managers' uncivilized behaviors and the moral disengagement and in the indirect effects of observed managers' uncivilized behaviors on bystanders' uncivilized behaviors at workplace through moral disengagement. This indicates that employees' psychological cognition is playing an important role during the course of managers' uncivilized behaviors affecting the bystanders.

Key words: observed managers' uncivilized behavior;, moral disengagement, psychological privilege, uncivilized behaviors at workplace

中图分类号:

F272.92

占小军, 熊天任. 观察到的主管不文明行为对员工不文明行为的影响——基于社会认知理论[J]. 当代财经, 2021, 0(10): 92-102.

ZHAN Xiao-jun, XIONG Tian-ren. The Influence of the Observed Managers' Uncivilized Behaviors on the Employees' Uncivilized Behaviors: Based on the Social Cognition Theory[J]. Contemporary Finance & Economics, 2021, 0(10): 92-102.

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