职场排斥对工作-家庭冲突的跨层次影响——来自中国酒店行业的实证研究

当代财经 ›› 2020, Vol. 0 ›› Issue (6): 79-89.

职场排斥对工作-家庭冲突的跨层次影响——来自中国酒店行业的实证研究

董霞¹, 陈瑞², 马建峰³

1.兰州文理学院旅游学院,甘肃兰州 730000;
2.厦门大学管理学院,福建厦门 361005;
3.兰州大学管理学院,甘肃兰州 730000

收稿日期:2019-09-15 修回日期:2020-01-16 出版日期:2020-06-15 发布日期:2020-12-10
通讯作者: 马建峰,兰州大学副教授,博士,主要从事组织行为学研究,联系方式majf@lzu.edu.cn。
作者简介:董霞,兰州文理学院讲师,硕士,主要从事旅游企业管理研究;陈瑞,厦门大学副教授,博士,主要从事旅游市场营销研究。
基金资助:
甘肃省教育厅项目甘肃省高等学校创新能力提升项目“基于文化空间理论的甘南藏族自治州特色民族村寨保护与旅游可持续发展研究”（2019B-192）; 国家自然科学基金青年项目“女性生理周期对其社交网络参与行为影响的研究：进化心理学的视角”（71602168）; 教育部人文社会科学研究青年基金项目“工作-家庭冲突对体验型和实物型消费的影响研究：原因、过程与边界”（20XJC630004）; 中央高校基本科研业务费专项资金“体验型消费还是实物型消费?工作-家庭冲突视角”（2020jbkyzy034）

The Cross-Level Impact of Workplace Exclusion on Work-Family Conflicts: An Empirical Study of China's Hotel Industry

DONG Xia¹, CHEN Rui², MA Jian-feng³

1. Lanzhou University of Arts and Sciences, Lanzhou 730000;
2. Xiamen University, Xiamen 361005;
3. Lanzhou University, Lanzhou 730000, China

Received:2019-09-15 Revised:2020-01-16 Online:2020-06-15 Published:2020-12-10

摘要/Abstract

摘要： 作为一种重要的压力源,职场排斥能否对员工的家庭领域产生影响,此方面的研究比较匮乏,采用跨层次的研究更不多见。基于资源保存理论,探索了团队层面的职场排斥对个体层面的工作-家庭冲突的影响。通过在三个时间点对13家酒店67个工作团队的229位一线服务人员的问卷调查,分析结果表明：团队层面的职场排斥能够对员工的工作-家庭冲突产生显著的正向影响;职场排斥通过引起员工的情绪耗竭进而导致工作-家庭冲突;员工不利人际敏感性在职场排斥和员工情绪耗竭的关系中发挥着显著的调节作用,即对于不利人际敏感性高的员工而言,职场排斥对员工情绪耗竭的刺激作用更强。

关键词: 职场排斥, 工作-家庭冲突, 情绪耗竭, 资源保存理论

Abstract: As an important source of stress, workplace exclusion may have an impact on employees' family fields, researches in this area are relatively scarce, and the cross-level researches are even rarer. Based on the resource conservation theory, this paper tries to explore the impact of team-level workplace exclusion on individual-level work-family conflicts. Through a questionnaire survey of 229 front-line service personnel from 67 work teams in 13 hotels at three points of time, an analysis is done. The results show that team-level workplace exclusion can have a significant positive impact on employees' work-family conflicts, that workplace exclusion can lead to work-family conflicts through giving rise to emotional exhaustion of employees, and that employees' unfavorable interpersonal sensitivity plays a significant moderating role in the relationship between workplace exclusion and employees' emotional exhaustion, namely, as for the employees with unfavorable interpersonal sensitivity, workplace exclusion has a stronger stimulation effect on employees' emotional exhaustion.

Key words: workplace exclusion, work-family conflicts, emotional exhaustion, resource conservation theory

中图分类号:

F272.92

董霞, 陈瑞, 马建峰. 职场排斥对工作-家庭冲突的跨层次影响——来自中国酒店行业的实证研究[J]. 当代财经, 2020, 0(6): 79-89.

DONG Xia, CHEN Rui, MA Jian-feng. The Cross-Level Impact of Workplace Exclusion on Work-Family Conflicts: An Empirical Study of China's Hotel Industry[J]. Contemporary Finance & Economics, 2020, 0(6): 79-89.

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